Virag Sharma firstname.lastname@example.org
When critical errors(i.e Problem) are detected, they automatically create an “incident” ( one occurrence of problem is Incident i.e relation between problem and incident is one to many).
Information(trace ,dump ) related to the incident is automatically captured in file based repository known as ADR ( Automatic Diagnostic repository), all the incident related files are taged with Incident Number and certain health checks are run automatically. This information can be packaged to be sent to Oracle support
Incident Packaging Service (IPS) wraps up all information about an incidentand allows you to send the whole package to Oracle Support.
Here is steps to collect and send data to support using IPS
adrci>>ips add file
Added file /u01/app/oracle/diag/rdbms/orcl2/orcl2/trace/alert_orcl2.log to
adrci>>ips generate package 4 in /tmp
Send above created file to Support
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